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support

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Latest activity by support
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    support created an article,

    What is a Store Card?

    A Store Card is a credit balance that can be used for payment at the identified merchant’s outlets when you pay using kiplePay, and is deducted first before your cash balance.

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    support created an article,

    How do I reset my wallet password?

    You just need to tap on the Profile button at the bottom menu of the kiplePay app. Next, click on Security button and you can reset your password. On this screen you can also choose whether to use ...

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    support created an article,

    How do I edit my name as I noticed that I can’t do it via kiplePay?

    For security reasons, you can only change your name on kiplePay by submitting a request to our support team. After conducting proper verification procedures, our team will proceed to update your na...

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    support created an article,

    Why do I need to provide additional information? For example, My IC number?

    Additional information is required as an added security layer to allow you to perform other transactions, like withdrawal of cash. 

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    support created an article,

    What is Merchant Cashback?

    Merchant Cashback is a rebate you earn from Merchants (outlets that accept payment via kiplePay) each time you make a payment using kiplePay. The cashback is shown as a balance in the Merchant Stor...

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    support created an article,

    Can I withdraw my kiplePay balance to be transferred to a family member’s bank account?

    You can only withdraw your kiplePay cash to be transferred to your own bank account.

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    support created an article,

    Can I withdraw my kipleKash balance?

    Kiplekash is a rebate credit that can only be used for payment at merchant outlets that accept kiplePay, and cannot exchanged to cash or withdrawn.

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    support created an article,

    What is the minimum amount of withdrawal?

    You need to have a minimum amount of RM1 cash (not KipleKash) to withdraw your money.  There will be a surcharge of RM2 per withdrawal.  

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    support created an article,

    Is my privacy protected when using kiplePay?

    kiplePay always place the highest priority in protecting your data. No sensitive information like bank account number or credit card number is revealed during any transactions performed via kiplePa...

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    support created an article,

    How secure is kiplePay?

    kiplePay is licensed e-wallet company and is committed to use the best technology and guidelines to protect the customer’s balance in the wallet and any transactions performed via kiplePay mobile a...