Why do I need to create a 6-digit Security PIN on my Kiple application?
This 6-digit Security PIN is required to be keyed-in when making payments using Kiple e-Wallet. It is a security measurement to prevent any unauthorized transactions happening from using your Kiple e-Wallet account.
Where can I change my 6-digit wallet PIN?
You can change your 6-digit wallet PIN at Account à Security
What should I do if I forgot my 6-digit Security PIN?
You may reset your 6-digit Security PIN by following the steps below -:
Step 1: Login to your Kiple application
Step 2: Click Account and choose Security
Step 3: Click on Forgot PIN
Step 4: A temporary 6-digit Security PIN will be sent to your registered email or mobile number (via SMS)
You may change your 6- digit Security PIN once you have received the temporary PIN via email or SMS by following the steps below -:
Step 1: Login to your Kiple application
Step 2: Select Profile
Step 3: Choose Security
Step 4: Select Change
Why do you need to have limitation to my payments?
A set of usage limitation and control mechanism is being put in place as part of our security feature enhancement. This is to ensure that we protect our users from any malicious activity, or any unanticipated losses.
Can I change my password for my Kiple account?
Yes, you can change your password. Go to Account then Profile. Click on Change Password. You are required to key in your current Password and new password.
I have forgotten my password.
You can reset your password in the login screen. Press Forget Password and key in your registered mobile number. An OTP will be sent to your registered number. Please follow the instruction in the app to set your password.
Can I change my email address?
Yes, you can change your email address at Account section under Profile. Enter your 6 digit wallet pin to change. This email address will receive notification like payment receive and updates for your Kiple Wallet.