What is eKYC?
eKYC is known as Electronic-Know Your Customer. It is a digital way of paperless process of identifying and verifying our customers.
Why do I need to do eKYC?
This is to ensure there is no stolen identity in our wallet platform. This is to ensure and prevent such activity as stolen identity, money laundering, terrorism financing, and other illegal corruption schemes are not expose in our wallet platform.
What do I need to provide to perform eKYC?
eKYC can be performed by providing any of below:
- Local identification document (e.g: MyKad, MyTentera) issued by local government.
This method is applicable to all Malaysian local residents
- Passport issued by respective country.
This is typically applicable for non-Malaysian user or Permanent Resident in Malaysia
How do I perform eKYC to verify my Kiple account?
Follow these few simple steps to verify your Kiple account:
Step 1: Login to your Kiple apps
Step 2: Click Verify your Kiple account to proceed
Step 3: Tilt your MyKad right and left to capture the authenticity
Step 4: Capture front and rear side of your MyKad image
Step 5: Capture a video of your selfie
Step 6: DONE!
Why do I need to provide my selfie during eKYC process?
Taking a selfie is compulsory as part of the mandatory process of eKYC to allow the business (Kiple) to know if the information captured from the ID matches with the entity that performs the eKYC process. Any information and details (e.g : name, address, DOB, photo of user and etc) provided during eKYC process are securely retained in our system and not disclosed to any parties except requested by the financial regulator (e.g : Bank Negara Malaysia)
How long does it take to verify my identity?
Once you have submitted your documents, it will usually take 24 hours for our internal checking. We will notify via Apps once your submitted documents are approved.
How do I know if I pass my eKYC verification?
After you have completed the eKYC process, you should be able to see the eKYC status updated on your Profile page of the mobile application.
How if I failed my identity verification?
Please always check if you have:
- Captured your identity documents (eg. Identity card/Passport) clearly and within the frame range
- Followed the instructions given for the entire submission process
Please approach our customer service team if you encounter difficulties. They will assist you to ensure that you can pass your verification.
Why do I fail to scan my IC (for Malaysian) during the first step?
User is highly advised to perform the eKYC in a bright area to allow the system to scan user details accurately. User is also advised to avoid any light reflection or glaring during the entire process to ensure information on the document is captured and readable.
My document is broken and damaged. Can I still proceed to do my eKYC?
No, you will need to renew your document at respective department (eg:Jabatan Pendaftaran Negara)
Why does my facial recognition matching always return failed?
Please ensure that eKYC is performed under bright area and avoid wearing weird sunglasses or covering your entire face with any object or attire.
My Passport will expire soon, can I still do eKYC using my passport?
No, user is not allowed to submit passport that will expire within next 6 months for verification.